Voice is the Purest Form
of Customer Insight

Our Voice Insight Platform™ enables your brand to listen and interpret your customers feedback to drive business value

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Delivering the power of voice to leading brands

Seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data leveraging the true voice of the customer

Real-time Voice Based Surveys™

are the best way to capture the true voice

of the customer

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AI driven machine learning Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases

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Leveraging both acoustic voice analysis and text analysis enables actionable data insights from call center recordings and IVR voice open ends.

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Voice Insight Platform™

Use Cases

Telecommunications

Largest mobile telecom uses IVR Voice Based Surveys™ to seamlessly collect customer experience feedback across all key service channels.

Insurance / Healthcare

Voice is the common denominator to meet government compliance for patient care.

Logistics

It’s all about the delivery. If there is a problem, every minute impacts customer satisfaction.

Financial Services

Nearly two-thirds of all critical service delivery occurs at the contact center, so knowing how to improve agent performance is the key to winning customer loyalty.