Voice Analytics
5 Reasons you need our voice insight platform™
Capturing and transcribing the voice of the customer are the first steps. To derive accurate sentiment analysis, you must analyze thousands of calls for keywords and phrases, tone, emotion, pauses, and other variables that turn transcriptions into actionable insights.
Here are five reasons why PinPoint Research delivers superior voice analytics:
Emotion detection for sentiment analysis: : Compare and analyze acoustic and textual emotion and sentiment and compare and trend against quantitative metrics like NPS or CSat.
Search and discovery using robust search tools to identify words, phrases, and specific terms across conversations. Filter call data to target conversations that tell you more about specific products, brands, and campaigns.
Conversation visualization tools that let you visualize voice data. Present call interactions in a format that reveals trends and drill down to learn more about what is working and what isn’t in the contact center.
Improve performance with better agent coaching and quality assurance to improve customer satisfaction and increase lifetime customer value.
Statistical analysis that gives you an immediate understanding of contact center trends and performance, including customizable report templates.
Voice Analytics
See how PinPoint Research’s Voice Analytics gives you the detailed information you need to uplevel contact level performance
Voice Analytics
See how PinPoint Research’s Voice Analytics gives you the detailed information you need to uplevel contact level performance
