About Us
PinPoint Research
PinPoint Research is the leader in Voice Driven Research® servicing the customer experience (CX) enterprise market. With over 30-years’ experience, PinPoint Research pioneered IVR technology applications for contact center consumer survey research. Today, our proprietary hosted IVR Voice Based Surveys™ technology incorporated in the PinPoint Voice Insight Platform™ delivers solutions for capturing and analyzing consumer speech to drive CX service improvement and innovation.
Our mission is to build long-term business partnerships with our clients by achieving operational excellence through honest communication, proven systems, leading technology, and a dedication to client satisfaction.
President
Chief Operating Officer
Chief Technical Officer
Steve Crawford is one of the leading technologists in the telephony research market. Steve’s role is focused on the management of PinPoint’s technology team and R&D, driving innovation and integration of voice recognition and multi-modal survey technologies. Drawing from his decades of experience in IT systems design and web services administration, Steve brings data analytics and reporting, and systems security to PinPoint’s Voice Driven Research™ and speech-to-text platform. Steve also is responsible for overseeing PinPoint’s IVR system centers and ensuring the outstanding quality of service and system reliability that has become the hallmark of PinPoint’s market reputation.
2001 Addison Street / Suite 300
Berkeley / CA. 94704
800.776.7265
510.463.6700