Category: ASR

Improved ASR Technology Makes IVR Voice Surveys an Essential Call Center Resource

Call center customer experience (CX) continues to be a critical component for both customer retention and brand advocacy. To improve customer service, call center operations continue to focus on acquiring and analyzing voice data to measure the CX experience, drive agent coaching, and improve call center operations. The customer’s voice has become even more powerful […]

Written by on July 10, 2022

“You Speak My Language”: The Need for Industry-specific ASR

The automated speech recognition (ASR) market is booming and is expected to be worth $31.82 billion by 2025. While much of ASR development is being used to power consumer products and virtual assistants such as Amazon’s Alexa, the boom in speech recognition will have a dramatic impact on contact centers as well. As ASR technology […]

Written by on March 9, 2022