Communicate with your customers like never before.
Communicate with your customers like never before.
Communicate with your customers like never before.
Pinpoint's advanced IVR voice solutions are best in class, with direct integrations into your CCaaS and VOIP, the customization and usability that you're looking for and feature sets that traditional CCaaS and CX providers can't offer.
Pinpoint's advanced IVR voice solutions are best in class, with direct integrations into your CCaaS and VOIP, the customization and usability that you're looking for and feature sets that traditional CCaaS and CX providers can't offer.
Pinpoint's advanced IVR voice solutions are best in class, with direct integrations into your CCaaS and VOIP, the customization and usability that you're looking for and feature sets that traditional CCaaS and CX providers can't offer.
Trusted by Hundreds of Leading Brands for 30+ Years
IVR Voice Surveys
Pinpoint offers seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data, leveraging the true voice of your customer to make informed decisions, reduce customer churn and improve internal training.
DIY and Done-For-You Pro Service Solutions
Cloud Instances Anywhere You Need Them to Support Any Region
Deep Survey Authoring Tools (Piping, Skipping, Any Voice and Much More!
The Lowest Cost of Ownership
IVR Voice Surveys
Pinpoint offers seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data, leveraging the true voice of your customer to make informed decisions, reduce customer churn and improve internal training.
Unfiltered Customer Sentiment/Emotion/Data
Deep Integration with every CCaaS Provider
Cloud Instances Anywhere You Need them to Support any Region
Deep Survey Authoring Tools (Piping, Skipping, Any Voice, etc)
IVR Voice Surveys
Pinpoint offers seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data, leveraging the true voice of your customer to make informed decisions, reduce customer churn and improve internal training.
Unfiltered Customer Sentiment/Emotion/Data
Deep Integration with every CCaaS Provider
Cloud Instances Anywhere You Need them to Support any Region
Deep Survey Authoring Tools (Piping, Skipping, Any Voice, etc)
Automated Outbound Calling Campaigns
Pinpoint's dedication to Voice above all else has allowed us to provide CCaaS and Contact Center ready automated Outbound Dialling Functionality, with use cases in Surveys, Research, Compliance and beyond.
Reach Out To Customers Directly to Improve Response Rates
Compliant With All Privacy and Telephony Requirements
Run Compliance Campaigns to Inform Customers of Changes
Full Integration Into Your Current Stack, Setup in Minimal Time
Automated Outbound Calling Campaigns
Pinpoint's dedication to Voice above all else has allowed us to provide CCaaS and Contact Center ready automated Outbound Dialling Functionality, with use cases in Surveys, Research, Compliance and beyond.
Reach Out To Customers Directly to Improve Response Rates
Run Compliance Campaigns to Inform Customers of Changes
Full Integration Into Your Current Stack, Setup in Minimal Time
Automated Outbound Calling Campaigns
Pinpoint's dedication to Voice above all else has allowed us to provide CCaaS and Contact Center ready automated Outbound Dialling Functionality, with use cases in Surveys, Research, Compliance and beyond.
Reach Out To Customers Directly to Improve Response Rates
Run Compliance Campaigns to Inform Customers of Changes
Full Integration Into Your Current Stack, Setup in Minimal Time
ASR Speech-to-Text Transcription
Through AI driven machine learning, Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases, keeping consistent accurate records of customer interactions.
Redaction of Both Text and Audio Files
Industry Tuned Language Models
Multi-Language Support for Worldwide Coverage
Lowest Cost
ASR Speech-to-Text Transcription
Through AI driven machine learning, Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases, keeping consistent accurate records of customer interactions.
The Highest Level of Transcription Accuracy
Emotion Detection and Acoustic Sentiment
Multi-Language Support for Worldwide Coverage
ASR Speech-to-Text Transcription
Through AI driven machine learning, Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases, keeping consistent accurate records of customer interactions.
The Highest Level of Transcription Accuracy
Emotion Detection and Acoustic Sentiment
Multi-Language Support for Worldwide Coverage
Full Featured Conversational Analytics
Leveraging both acoustic voice analysis and text analysis enables us to create and pull actionable data insights from call center recordings and IVR voice open ends allowing you to go beyond capturing the data and take true and meaningful business action.
Turn Voice into Business-Critical, Actionable Insights
AI-powered Neuro-Linguistic Processing (NLP) of Unstructured Data
Integrating Voice and Text Analytics in a Single Dashboard
A single dashboard that provides realtime operational, NPS/CSAT and speech analytics leveraging AI for sentiment and emotion.
Full Featured Conversational Analytics
Leveraging both acoustic voice analysis and text analysis enables us to create and pull actionable data insights from call center recordings and IVR voice open ends, allowing you to go beyond capturing the data, but taking true and meaningful business action from it.
Turn Voice into Business-Critical, Actionable Insights
AI-powered Neuro-Linguistic Processing (NLP) of Unstructured Data
Integrating Voice and Text Analytics in a Single Dashboard
Full Featured Conversational Analytics
Leveraging both acoustic voice analysis and text analysis enables us to create and pull actionable data insights from call center recordings and IVR voice open ends, allowing you to go beyond capturing the data, but taking true and meaningful business action from it.
Turn Voice into Business-Critical, Actionable Insights
AI-powered Neuro-Linguistic Processing (NLP) of Unstructured Data
Integrating Voice and Text Analytics in a Single Dashboard
30+
Years of Experience with Voice Solutions
29M+
Voice Open Ends Collected & Analyzed
225M+
Voice Surveys Managed by Pinpoint
Let's Talk About It
Give us a chance to discuss the problem you're trying to solve, and find out if Pinpoint can help.
30+
Years of Experience with Voice Solutions
29M+
Voice Open Ends Collected & Analyzed
225M+
Voice Surveys Managed by Pinpoint
Let's Talk About It
Give us a chance to discuss the problem you're trying to solve, and find out if Pinpoint can help.
30+
Years of Experience with Voice Solutions
29M+
Voice Open Ends Collected & Analyzed
225M+
Voice Surveys Managed by Pinpoint
Let's Talk About It
Give us a chance to discuss the problem you're trying to solve, and find out if Pinpoint can help.
30+
Years of Experience with Voice Solutions
29M+
Voice Open Ends Collected & Analyzed
225M+
Voice Surveys Managed by Pinpoint
Let's Talk About It
Give us a chance to discuss the problem you're trying to solve, and find out if Pinpoint can help.
Integrated with 100s of CCaaS tools and CX Providers
Integrated with 100s of CCaaS tools and CX Providers
Integrated with 100s of CCaaS tools and CX Providers
Our Cloud Agnostic Architecture can Handle Any Market, Geo, Vendor, CCaaS and Telephony Environment with ease.
Our Cloud Agnostic Architecture can Handle Any Market, Geo, Vendor, CCaaS and Telephony Environment with ease.
Our Cloud Agnostic Architecture can Handle Any Market, Geo, Vendor, CCaaS and Telephony Environment with ease.
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
How We Provide For a Range of Industries
Banking and Finance
Banking and Finance
Working with the largest financial services organisations, Pinpoint has implemented surveys that pass thru client status to customize real-time surveys providing immediate service options based on client needs.
Working with the largest financial services organisations, Pinpoint has implemented surveys that pass thru client status to customize real-time surveys providing immediate service options based on client needs.
Retail and Commerce
Retail and Commerce
TIme is critical for the largest retailers, that why they use Pinpoint realtime speech analysis to evaluate and act on open end responses to NPS or CSAT, with service recovery in real time.
TIme is critical for the largest retailers, that why they use Pinpoint realtime speech analysis to evaluate and act on open end responses to NPS or CSAT, with service recovery in real time.
Healthcare and Insurance
Healthcare and Insurance
The largest players in healthcare leverage Pinpoints HIPAA compliant solution to exceed all compliance voice surveys with medical industry speech models enhancing transcriptions.
The largest players in healthcare leverage Pinpoints HIPAA compliant solution to exceed all compliance voice surveys with medical industry speech models enhancing transcriptions.
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team