ASR Speech to Text
See what real-time ASR and Speech to Text Transcription can do for your contact center.
The Features Pinpoint Provides
Spoken customer interaction
Spoken customer interaction
Spoken customer interaction
The most important dataset to predict customer behavior. To fully analyze the voice data the transcription must be accurate. Pinpoint achieves an industry standard for transcription and grammar accuracy.
The most important dataset to predict customer behavior. To fully analyze the voice data the transcription must be accurate. Pinpoint achieves an industry standard for transcription and grammar accuracy.
The most important dataset to predict customer behavior. To fully analyze the voice data the transcription must be accurate. Pinpoint achieves an industry standard for transcription and grammar accuracy.
Emotion, sentiment, and conversation.
Emotion, sentiment, and conversation.
Emotion, sentiment, and conversation.
In context provide emotional intelligence and insights that drive service and product enhancements. Pinpoint’s ASR models provide both acoustic and textual emotion and sentiment analysis. When sentiment is accurately tracked, greater insights can be derived.
In context provide emotional intelligence and insights that drive service and product enhancements. Pinpoint’s ASR models provide both acoustic and textual emotion and sentiment analysis. When sentiment is accurately tracked, greater insights can be derived.
In context provide emotional intelligence and insights that drive service and product enhancements. Pinpoint’s ASR models provide both acoustic and textual emotion and sentiment analysis. When sentiment is accurately tracked, greater insights can be derived.
Real-time transcription.
Real-time transcription.
Real-time transcription.
Provides tools for immediate response and service recovery. PinPoint Research delivers 1 hour of voice content in 60 seconds with 90-95% accuracy and can scale to tens of thousands of calls per hour
Provides tools for immediate response and service recovery. PinPoint Research delivers 1 hour of voice content in 60 seconds with 90-95% accuracy and can scale to tens of thousands of calls per hour
Provides tools for immediate response and service recovery. PinPoint Research delivers 1 hour of voice content in 60 seconds with 90-95% accuracy and can scale to tens of thousands of calls per hour
ASR technology enables
ASR technology enables
ASR technology enables
Real-time transcription of omnichannel verbal responses to web, SMS, or voicemail recordings.
Real-time transcription of omnichannel verbal responses to web, SMS, or voicemail recordings.
Real-time transcription of omnichannel verbal responses to web, SMS, or voicemail recordings.
AI-trained ASR transcription models
AI-trained ASR transcription models
AI-trained ASR transcription models
Deliver 92% accuracy including support for languages and accents for every developed nation, as well as industry-specific terminology.
Deliver 92% accuracy including support for languages and accents for every developed nation, as well as industry-specific terminology.
Deliver 92% accuracy including support for languages and accents for every developed nation, as well as industry-specific terminology.
ASR Speech to Text
ASR Speech to Text
ASR Speech to Text
See what real-time ASR and Speech to Text Transcription can do for your contact center.
See what real-time ASR and Speech to Text Transcription can do for your contact center.