The Voice Tools You Want and Need
Pinpoint's made it's focus on providing what you actually need, integrated directly with what you already use.
The Voice Tools You Want and Need
Pinpoint's made it's focus on providing what you actually need, integrated directly with what you already use.
The tool you really need for customer voice insights
Voice Analytics
Voice Analytics
Voice Analytics
Leveraging both acoustic voice analysis and text analysis enables actionable data insights from call recordings and IVR voice open ends, through AI-powered NLP processing of unstructured data
Leveraging both acoustic voice analysis and text analysis enables actionable data insights from call recordings and IVR voice open ends, through AI-powered NLP processing of unstructured data
Leveraging both acoustic voice analysis and text analysis enables actionable data insights from call recordings and IVR voice open ends, through AI-powered NLP processing of unstructured data
IVR Voice Based Surveys
IVR Voice Based Surveys
IVR Voice Based Surveys
Seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data leveraging sentiment and emotion detection to get the true voice of the customer.
Seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data leveraging sentiment and emotion detection to get the true voice of the customer.
Seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data leveraging sentiment and emotion detection to get the true voice of the customer.
ASR Speech to Text
ASR Speech to Text
ASR Speech to Text
AI driven machine learning Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases
AI driven machine learning Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases
AI driven machine learning Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases
IVR Voice Based Surveys
Understand customers & plan marketing accordingly.
IVR Voice Based Surveys
Pinpoint offers seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data, leveraging the true voice of your customer to make informed decisions, reduce customer churn and improve internal training.
Pinpoint offers seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data, leveraging the true voice of your customer to make informed decisions, reduce customer churn and improve internal training.
Pinpoint offers seamless contact center integration of IVR Voice Surveys to capture real-time post-transactional data, leveraging the true voice of your customer to make informed decisions, reduce customer churn and improve internal training.
Unfiltered Customer Sentiment/Emotion/Data
Seamless Integration with Call Center Processes
Seamless Integration with Call Center Processes
79% of Call Center visitors prefer Phone Surveys
79% of Call Center visitors prefer Phone Surveys
ASR Speech-to-Text Transcription
ASR Speech-to-Text Transcription
ASR Speech-to-Text Transcription
Through AI driven machine learning, Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases, keeping consistent accurate records of customer interactions.
Through AI driven machine learning, Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases, keeping consistent accurate records of customer interactions.
Through AI driven machine learning, Automated Speech Recognition (ASR) models provide the most accurate transcription of recorded conversations or phrases, keeping consistent accurate records of customer interactions.
The Highest Level of Transcription Accuracy
The Highest Level of Transcription Accuracy
Emotion Detection and Acoustic Sentiment
Emotion Detection and Acoustic Sentiment
Multi-Language Support for Worldwide Coverage
Multi-Language Support for Worldwide Coverage
Full Featured Conversational Analytics
Full Featured Conversational Analytics
Full Featured Conversational Analytics
Leveraging both acoustic voice analysis and text analysis enables us to create and pull actionable data insights from call center recordings and IVR voice open ends allowing you to go beyond capturing the data and take true and meaningful business action.
Leveraging both acoustic voice analysis and text analysis enables us to create and pull actionable data insights from call center recordings and IVR voice open ends allowing you to go beyond capturing the data and take true and meaningful business action.
Leveraging both acoustic voice analysis and text analysis enables us to create and pull actionable data insights from call center recordings and IVR voice open ends allowing you to go beyond capturing the data and take true and meaningful business action.
Turn Voice into Business-Critical, Actionable Insights
Turn Voice into Business-Critical, Actionable Insights
AI-powered Neuro-Linguistic Processing (NLP) of Unstructured Data
AI-powered Neuro-Linguistic Processing (NLP) of Unstructured Data
Integrating Voice and Text Analytics in a Single Dashboard
Integrating Voice and Text Analytics in a Single Dashboard
Automated Outbound Calling Campaigns
Pinpoint's dedication to Voice above all else has allowed us to provide CCaaS and Contact Center ready automated Outbound Dialling Functionality, with use cases in Surveys, Research, Compliance and beyond.
Pinpoint's dedication to Voice above all else has allowed us to provide CCaaS and Contact Center ready automated Outbound Dialling Functionality, with use cases in Surveys, Research, Compliance and beyond.
Reach Out To Customers Directly to Improve Response Rates
Run Compliance Campaigns to Inform Customers of Changes
Full Integration Into Your Current Stack, Setup in Minimal Time
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team