Voice Analytics
See how PinPoint Research’s Voice Analytics gives you the detailed information you need to uplevel contact level performance.
The Features Pinpoint Provides
Emotion detection for sentiment analysis
Emotion detection for sentiment analysis
Emotion detection for sentiment analysis
Compare and analyze acoustic and textual emotion and sentiment and compare and trend against quantitative metrics like NPS or CSat.
Compare and analyze acoustic and textual emotion and sentiment and compare and trend against quantitative metrics like NPS or CSat.
Compare and analyze acoustic and textual emotion and sentiment and compare and trend against quantitative metrics like NPS or CSat.
Search and discovery
Search and discovery
Search and discovery
Using robust search tools to identify words, phrases, and specific terms across conversations. Filter call data to target conversations that tell you more about specific products, brands, and campaigns.
Using robust search tools to identify words, phrases, and specific terms across conversations. Filter call data to target conversations that tell you more about specific products, brands, and campaigns.
Using robust search tools to identify words, phrases, and specific terms across conversations. Filter call data to target conversations that tell you more about specific products, brands, and campaigns.
Conversation visualization
Conversation visualization
Conversation visualization
Tools that let you visualize voice data. Present call interactions in a format that reveals trends and drill down to learn more about what is working and what isn’t in the contact center.
Tools that let you visualize voice data. Present call interactions in a format that reveals trends and drill down to learn more about what is working and what isn’t in the contact center.
Tools that let you visualize voice data. Present call interactions in a format that reveals trends and drill down to learn more about what is working and what isn’t in the contact center.
Improve performance
Improve performance
Improve performance
With better agent coaching and quality assurance to improve customer satisfaction and increase lifetime customer value.
With better agent coaching and quality assurance to improve customer satisfaction and increase lifetime customer value.
With better agent coaching and quality assurance to improve customer satisfaction and increase lifetime customer value.
Statistical analysis
Statistical analysis
Statistical analysis
That gives you an immediate understanding of contact center trends and performance, including customizable report templates.
That gives you an immediate understanding of contact center trends and performance, including customizable report templates.
That gives you an immediate understanding of contact center trends and performance, including customizable report templates.
Voice Analytics
Voice Analytics
Voice Analytics
See how PinPoint Research’s Voice Analytics gives you the detailed information you need to uplevel contact level performance.
See how PinPoint Research’s Voice Analytics gives you the detailed information you need to uplevel contact level performance.