30 Years Of Voice Solutions
Pinpoint Research is the leader in Voice Driven Research® servicing the customer experience (CX) enterprise market. With over 30-years’ experience, PinPoint Research pioneered IVR technology applications for contact center consumer survey research.
Today, our proprietary hosted IVR Voice Based Surveys™ technology incorporated in the Pinpoint Voice Insight Platform™ delivers solutions for capturing and analyzing consumer speech to drive CX service improvement and innovation.
Trusted by Hundreds of Enterprise Businesses
Pinpoint's very first website, November 1999, 10 years after the company was founded and 6 million surveys in at the time.
Our founding story
Our founding story
Our founding story
Pinpoint is a company with a long legacy of both success and specialism. Established in 1989, Pinpoint has been operating and provide voice solutions for over 35 years.
Over the life of our company, we've worked with every possible kind of problem, solution, industry and organization you can imagine; from Universities and Research Institutes to Fortune 500s and Government Agencies. From Professional Sports Leagues to Retail Giants.
Every client has been different in both their problems and needs, but the one thing consistent across all of them is that we've delivered as promised.
Pinpoint is a company with a long legacy of both success and specialism. Established in 1989, Pinpoint has been operating and provide voice solutions for over 35 years.
Over the life of our company, we've worked with every possible kind of problem, solution, industry and organization you can imagine; from Universities and Research Institutes to Fortune 500s and Government Agencies. From Professional Sports Leagues to Retail Giants.
Every client has been different in both their problems and needs, but the one thing consistent across all of them is that we've delivered as promised.
Pinpoint is a company with a long legacy of both success and specialism. Established in 1989, Pinpoint has been operating and provide voice solutions for over 35 years.
Over the life of our company, we've worked with every possible kind of problem, solution, industry and organization you can imagine; from Universities and Research Institutes to Fortune 500s and Government Agencies. From Professional Sports Leagues to Retail Giants.
Every client has been different in both their problems and needs, but the one thing consistent across all of them is that we've delivered as promised.
Pinpoint pioneered IVR
Pinpoint pioneered IVR
Pinpoint pioneered IVR
Pinpoint pioneered the technology and methods to apply Interactive Voice Response (IVR) technology in an automated phone system for survey research.
We hit 100+ Million Outbound Surveys Per Year
We hit 100+ Million Outbound Surveys Per Year
We hit 100+ Million Outbound Surveys Per Year
Automated Speech Recognition
We became the first IVR vendor to integrate real-time automated Automated Speech Recognition (ASR) transcription for voice open end data.
We achieved Absolute Cloud Agnostic Technology
We achieved Absolute Cloud Agnostic Technology
We achieved Absolute Cloud Agnostic Technology
We deployed an API connect library that provided plug and play connectivity to all CCaaS telephony platforms and all CX reporting platforms including Medallia, Qualtrics, Concentrix, Salesforce, etc.
We deployed the Voice Insight Platform - offering cloud application hosting with true SIP VOIP telephony
We deployed the Voice Insight Platform - offering cloud application hosting with true SIP VOIP telephony
We deployed the Voice Insight Platform - offering cloud application hosting with true SIP VOIP telephony
Today?
Today?
Today?
Today?
We're the premier IVR platform, and we've grown with the times, offering Voice Analytics, IVR Surveys, Outbound Calling and ASR Speech to Text with all the features and integrations needed to support Enterprise companies across the world.
The world has changed a lot in those 35 years, and we've changed with it. Teams change, our software is brand new to keep up with the needs of the modern market and the services we provide aren't the same as we did in 1989, but we like to take the time occasionally to remember where we came from, and our history as one of the longest standing IVR Voice companies in America.
The Team Leading Pinpoint Forward Today
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Sr Manager, Strategy and Analytics
"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"Pinpoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. Pinpoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Graham Tutton
Vice President of NPS Operations at Comcast Xfinity
"As we navigated the massive cultural transformation, having solid technology, data and insights partners was crucial. Open dialogue, consistent execution, attention to detail plus big picture thinking were fundamental. Pinpoint Research exemplified these traits and supported our operational and culture improvements."
11+ Million
Annual Surveys
85%
Survey Completion Rate
Metrics Executive Advisor, Data Analytics and Quality, Enterprise Process Improvement
"PinPoint's implementation was Project Management heaven to me. Communication was very transparent. It gave me full confidence we would successfully launch the program. PinPoint's teamwork was always there planning and thinking ahead."
Frequently Asked Questions
Is Pinpoint HIPAA compliant?
Pinpoint is fully compliant with HIPAA and other consumer privacy guidelines such as GDPR and CCPA.
Can you transcribe voice data from different languages?
Do you support APIs?
Can you identify and scrub cell phones?
Does your survey support voice recognition?
Does Pinpoint integrate with my VOIP/CCaaS vendor?
Can we provide our own voice talent?
Can you provide a do-not call list?
Is Pinpoint HIPAA compliant?
Pinpoint is fully compliant with HIPAA and other consumer privacy guidelines such as GDPR and CCPA.
Can you transcribe voice data from different languages?
Do you support APIs?
Can you identify and scrub cell phones?
Does your survey support voice recognition?
Does Pinpoint integrate with my VOIP/CCaaS vendor?
Can we provide our own voice talent?
Can you provide a do-not call list?
Is Pinpoint HIPAA compliant?
Pinpoint is fully compliant with HIPAA and other consumer privacy guidelines such as GDPR and CCPA.
Can you transcribe voice data from different languages?
Do you support APIs?
Can you identify and scrub cell phones?
Does your survey support voice recognition?
Does Pinpoint integrate with my VOIP/CCaaS vendor?
Can we provide our own voice talent?
Can you provide a do-not call list?
Is Pinpoint HIPAA compliant?
Pinpoint is fully compliant with HIPAA and other consumer privacy guidelines such as GDPR and CCPA.
Can you transcribe voice data from different languages?
Do you support APIs?
Can you identify and scrub cell phones?
Does your survey support voice recognition?
Does Pinpoint integrate with my VOIP/CCaaS vendor?
Can we provide our own voice talent?
Can you provide a do-not call list?
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team
Get started today and begin to truly hear your customer.
Book a Meeting with the Pinpoint Team